Your information
Privacy notice
We respect your privacy and handle personal information with care, transparency and appropriate safeguards.
About this notice
This notice explains how Citywide Home Care Pty Ltd collects, uses, stores and shares personal information through this website. Information collected as part of delivering NDIS supports may also be covered by our participant privacy and records procedures.
Information we collect
When you contact us, we may collect your name, email address, phone number, the type of support you are interested in, and the information you include in your message. Our website host and service providers may also process basic technical information needed to operate, secure and improve the website.
Please do not include your NDIS number, medical records, payment details or other highly sensitive information in a general website enquiry. We will arrange a more appropriate way to collect information if it is needed.
Why we use it
- To respond to enquiries, feedback and complaints.
- To understand the supports you are looking for and discuss next steps.
- To operate, protect and improve our website and services.
- To meet our legal, regulatory and safeguarding responsibilities.
Who may receive it
We limit access to people who need the information for their work. We may use trusted providers for website hosting, email and form delivery. We may also disclose information where you consent, where required by law, or where necessary to address a serious safety concern.
Website enquiry forms
Our forms use a third-party form delivery service to send your message to Citywide Home Care. You can choose to contact us directly by phone or email instead.
Website analytics and cookies
We use Google Analytics to understand how visitors find and use this website, such as pages viewed, approximate location, device and browser type, and interactions with website features. Google Analytics uses cookies and similar technologies to collect this information. We use the resulting reports to maintain, secure and improve the website; we do not send names, contact details, NDIS numbers or information entered into our enquiry and feedback forms to Google Analytics.
You can control or delete cookies through your browser settings. Google explains how it processes information from websites that use its services at How Google uses information from sites or apps that use our services.
Storage and security
We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access. We retain information only for as long as it is needed for the purpose collected, our service responsibilities, and applicable record-keeping requirements.
Your choices and rights
You can ask to access or correct personal information we hold about you. You can also raise a privacy concern. We may need to verify your identity before providing access to protected information.
External links
This website links to third-party websites, including government and social media services. Their privacy practices are governed by their own notices.
Contact us
For a privacy question or request, email admin@citywidecare.com.au, call 0485 505 599, or write to Unit 8, 238 Prospect Highway, Seven Hills NSW 2147.